Terms and Conditions

                                                     Preparing for your Session

Confirmation of booking

Please check the details of your booking to ensure they are correct. Arrive on time for your session. Late arrivals could mean a session is unnecessarily cut short. 

Relax

It is very common to feel nervous and anxious before a session. Remember you are in safe hands

Physical contact during an in-person Session

Please be aware that your therapist is likely to do the following during your session; click their fingers, touch your forehead, head and hands. This will be carried out in a considerate and respectful manner but if you do not wish to be touched, please make your therapist is aware of this in advance. 

Virtual Sessions

You will have been provided with a link to your session by your therapist. Please click on the link a few minutes prior to your session commencing. It is very important to be set up correctly prior to your Zoom session, so please check this. 

• Once your session commences there can be no interruptions - Give yourself the environment of privacy and minimize noise. 
• Set your device up so that you are reclining sitting comfortably, with your face and arms clearly visible. You need to be able to raise your arms to chest height without hitting your device.  
• Set up your chair/reclining position comfortably with a pillow/cushion to support your head, blanket if needed to be warm. 
• Go to the bathroom in advance of your session
• Have tissues ready in your lap
• Phones must be set to airplane modes and notifications across all devices must be switched off. This includes Google and Amazon devices such as Amazon Alexa. 
• Your device must be fully charged and if possible plugged in - it will be in video mode for two hours.  
• Your internet connections must be stable - it is advisable to be situated near your router
• If you choose to use headphones please ensure that they have a microphone

What if internet connection is lost during your session? 

If for any reason Zoom drops out during your session, you will naturally notice your specialist has gone quiet and wake readily. Please click on the initial Zoom link again to reconnect. However, please do not reconnect if the internet session drops out during the recording (the final 20 minutes). In that case, your specialist will call you back after completing your personal recording.